Frequently asked questions

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Getting started

What is Shamel?

One platform combining your business dashboard, a public website, and an online store — pick your category and the whole system adapts to you.

Do I need technical skills?

Not at all. Signup takes two minutes, the setup wizard guides you step by step, and everything is in Arabic.

Does it work on mobile?

Yes — the dashboard and public site are fully responsive, and you can install the platform as an app (PWA) on your phone.

Website & store

Do I really get a website?

Yes — the moment you register you get a public site at your own address, themed to your business: a menu for restaurants, a catalog for shops, bookings for clinics.

How do orders reach me?

Orders appear instantly in your dashboard with a notification, and your customer gets a live tracking link — the PRO plan adds a cart and coupons.

Can I connect a custom domain?

Yes, on the PRO plan — request it from your site settings and we activate it for you.

Data & security

Is my data isolated from others?

Yes — every organization is fully isolated at the database level; no other account can access your data.

Is there an audit log for my team?

Yes — a full activity log shows every operation: who, when, from which device, and what changed — with alerts for failed security attempts.

What if an employee deletes something by mistake?

Roles protect you: Viewers are read-only, deletion is restricted to senior roles, and every deletion is recorded in the activity log with its author.

Team & permissions

How many users can I add?

One user on Free, 3 on Starter, unlimited on Pro — with roles: Owner, Admin, Member, Viewer.

Can I restrict what an employee sees?

Yes — give staff the Member role to enter data without touching team or settings, or Viewer for read-only access.