Platform Policies

Last updated: August 2025 — Shaml Business Management System (SBMS)

Please read these policies carefully. By using Shaml Business Management System, you agree to all the terms stated below.

1. Privacy Policy

We collect only data necessary to operate the service: account name, email, hashed password (bcrypt), and business data you enter such as contacts, deals, and invoices.
We do not sell your data or share it with third parties for marketing. It is used exclusively to operate the Shamel platform and improve your experience.
All data is transmitted over encrypted TLS. Databases are firewall-protected and accessible only to authorized internal staff.
You have the right to access, correct, or request full deletion of your data by contacting support.

The platform is for legitimate business activities only. Using it for illegal purposes or publishing misleading or harmful content is prohibited.
Reselling access, attempting to extract other users' data, or breaching systems is strictly prohibited.
We reserve the right to suspend or terminate accounts that violate these terms without prior notice in serious cases.
Use of the platform is subject to applicable Saudi Arabian regulations and the E-Commerce Law.

Subscriptions are available on three plans: Free (FREE), Starter (STARTER), and Professional (PRO). Feature and pricing details are on the Plan & Billing page.
Subscriptions auto-renew at the end of the chosen cycle (monthly / quarterly / semi-annual / annual) unless cancelled before renewal.
Plans activate after payment is confirmed by the Shamel team. Pre-paid amounts are non-refundable except in documented platform errors.
When a subscription expires without renewal, the account reverts to the Free plan with data retained for 90 days.
Renewal reminders are sent 7 days and 24 hours before expiry to the registered email.

Shamel allows PRO plan subscribers to connect their own AI service API keys (e.g. OpenAI) to generate a complete digital identity for their public site.
Your API key is stored securely in the database and never sent to the client (browser) — it is used server-side only to send generation requests on your behalf.
AI-generated content (text, colors, services) is suggestive — you are responsible for reviewing and verifying its accuracy and suitability before publishing.
Do not include sensitive or confidential personal data in your business description when using the generation feature.
Use of external AI services (OpenAI, etc.) is subject to those services' own acceptable use policies.
The platform reserves the right to disable this feature in cases of misuse or policy violations.

Every Shamel subscriber gets a public site on a Shamel address. The PRO plan allows connecting a custom domain.
You are responsible for all content published on your public site. Content must comply with applicable regulations and publishing ethics.
The platform may hide or suspend sites that violate content policies without prior notice.
Visitors to your public site are subject to your business's own privacy practices — Shamel is not responsible for individual public site privacy practices.

Your data is retained throughout your active subscription. When a subscription expires without renewal, data is retained for 90 days before permanent deletion.
To request full account and data deletion, contact support via the platform. Deletion requests are processed within 14 business days.
Some data may be retained longer if required for legal purposes or an ongoing commercial dispute.

We use only necessary cookies (session tokens for login, language and theme preferences).
We do not use third-party analytics tracking cookies in the dashboard. Public sites may include ad pixels if enabled by the account owner.
You can clear cookies from your browser settings at any time, which will log you out.

These policies may be updated as needed. We notify users of material changes via their registered email or an in-platform notice.
For privacy and data inquiries or complaints, contact the Shaml support team via the support page inside your dashboard.